Terms and Conditions 964jg —
Official Platform Terms of Use

Welcome to the 964jg digital entertainment platform. These terms and conditions constitute a legally binding agreement between you ("Member" or "User") and 964jg ("Platform", "We"). This document governs all aspects of your use of the 964jg platform, including the website, mobile app, and all related services.

By completing the registration process, making your first deposit, or using any game or service provided by 964jg, you are automatically deemed to have read, fully understood, and agreed to be bound by all terms stated in this document, including Privacy Policy and Responsible Gaming Policy which forms part of this agreement.

If you do not agree with any part of these terms, you are required to cease using the 964jg platform immediately. Continued use of the platform after any amendments are published is considered acceptance of the revised terms.

To register and use 964jg services, you must meet all of the following eligibility requirements:

• Aged at least 18 years old or the legal adult age recognized under your local laws, whichever is higher.
• Not residing in a jurisdiction where online gambling activities are prohibited.
• Register only one account only per individual — duplicate accounts are strictly prohibited.
• Provide accurate, complete, and up-to-date personal information during registration and the KYC verification process.
• Not acting on behalf of another person or business entity when registering for or using a 964jg account.

964jg reserves the right to request identity verification documents at any time as part of the mandatory KYC (Know Your Customer) process. Documents that may be required include copies of your national ID, passport, bank statement, or other relevant supporting documents. Failure to submit the required documents within the specified timeframe may result in your account being temporarily suspended until the verification process is complete.

964jg supports a variety of payment methods suited for Malaysia users, including online bank transfers via FPX, e-wallets such as Touch 'n Go, GrabPay, and Boost, as well as other instant payment methods available on the platform.

Regarding deposits: All deposits made to a 964jg account are final once the transaction is confirmed. Minimum and maximum deposit amounts vary by chosen payment method and will be displayed during the deposit process. 964jg does not charge any processing fees for deposits; however, third-party payment providers may apply their own charges.

Regarding withdrawals: Withdrawal requests can be submitted at any time and will be processed within one to two hours during normal business hours. Withdrawals will be credited to the same payment method used for the deposit, subject to full KYC verification requirements. Minimum and maximum withdrawal limits are as follows:

• Minimum withdrawal: RM 30 per transaction
• Maximum withdrawal for standard accounts: RM 10,000 per day
• Maximum withdrawal for Platinum VIP members: RM 50,000 per day

964jg reserves the right to request additional verification for any withdrawal deemed unusual or suspicious. In such cases, processing times may be longer until the review is complete. All financial transactions on the platform are protected by 256-bit SSL encryption to ensure the security of your data.

964jg offers a wide range of bonuses and promotions to members, including welcome bonuses, deposit bonuses, cashback, free tickets, and other special offers. Each bonus is subject to specific terms that will be clearly stated on the relevant promotions page.

General wagering (rollover) requirement:

• Deposit bonuses typically require wagering of 20 times the total bonus amount before withdrawal is permitted, unless otherwise stated.
• Bonus validity periods are as stated in the respective promotional terms — bonuses that expire before wagering requirements are met will be automatically forfeited.
• Only one bonus can be active at a time. New bonuses will be queued until the current bonus is completed or forfeited.
• Wagers placed using bonus funds will only be counted at the rate specified by game type — slots are typically counted at 100%, while sports betting may be counted at a lower rate.

964jg reserves the right to void any bonuses and related winnings if there is evidence of bonus system abuse, wagering manipulation, or any activity deemed as an attempt to exploit platform promotions. 964jg's decision in such matters is final.

All games on the 964jg platform use a Random Number Generator (RNG) certified by independent testing bodies to ensure fair and unbiased outcomes. The Return to Player (RTP) percentage for each game is as stated by the respective game provider.

Players are required to comply with the following code of conduct when using the 964jg platform:

• Use the platform solely for lawful personal entertainment purposes.
• Not using any automation software, bots, scripts, or other technological means to influence or exploit any game.
• Not colluding with other players to gain an unfair advantage in any game — this includes collusion in poker games or at the tables.
• Report any technical bugs or system vulnerabilities discovered to the 964jg support team immediately — winnings obtained through bug exploitation will be voided.
• Respect other players and support staff in all forms of communication on the platform.

In the event of a dispute regarding game results, 964jg will review the definitive server records. Game logs stored in the 964jg system are valid and binding evidence in resolving any disputes that arise.

You are solely responsible for keeping your 964jg account username and password confidential. 964jg will never ask for your password via email, message, or phone call. Any such request is a fraudulent attempt and should be reported to our team immediately.

Recommended security measures to protect your account:

• Use a strong and unique password that combines uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via account settings for an added layer of protection.
• Do not log in to your 964jg account using a public computer or an unsecured Wi-Fi network.
• Always log out fully after each session, especially on shared devices.
• Notify the 964jg support team immediately if you suspect your account has been accessed without authorization.

964jg shall not be liable for any losses resulting from your negligence in safeguarding your account login credentials. Any transaction made from your account, whether by you or by another party due to your negligence, is considered valid and binding.

964jg reserves the right to suspend or close any member's account without prior notice in the following situations:

• Confirmation that a member is under 18 years of age or below the applicable legal adult age.
• Providing false or misleading information during registration or the KYC process.
• Detection of fraudulent activity, money laundering, or any other illegal activity.
• Violation of these terms and conditions or any other 964jg platform policies.
• Instructions from the relevant regulatory authority or a valid court order.

Self-Exclusion Program: 964jg is committed to responsible gaming. If you feel that gaming is starting to negatively impact your life, you may apply for self-exclusion through the account settings section. Temporary self-exclusion can be set for a period of 24 hours, one week, one month, or longer. During the exclusion period, you will not be able to access the 964jg platform through any device or method.

The 964jg platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform runs smoothly at all times, 964jg makes no guarantee that the platform will be entirely free from disruptions, technical errors, or unexpected downtime.

964jg shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party actions.
• Game outcomes that do not go in your favour — all games are based on chance and 964jg does not guarantee any wins.
• Losses arising from your failure to comply with these terms and conditions or the security instructions provided.
• Unauthorized third-party access to your account resulting from your own negligence.

964jg's maximum total liability to you under any circumstances shall not exceed the amount of your most recent deposit made within the 30 days prior to the relevant claim arising.

964jg reserves the right to amend, update, or add to these terms and conditions at any time without prior consent from members. Any changes made to these terms will take effect immediately upon publication on this page.

For amendments deemed material or significant that affect member rights, 964jg will endeavour to provide reasonable notice through one or more of the following methods:

• An in-platform pop-up notice upon your next login.
• Notification via email to the address registered to your account.
• Update the "Updated" date at the top of this page.

It is your responsibility to review this terms and conditions page periodically to ensure you are always aware of the latest version. Continued use of the 964jg platform after any amendments are published constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these terms and conditions or the operation of the 964jg platform, we encourage you to contact our customer support team first. We are committed to resolving every complaint fairly and in the shortest time possible.

Ways to contact the 964jg team:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the 964jg platform — the fastest way to get immediate assistance.
• Email: [email protected] — for inquiries that require documentation or supporting evidence.

These terms and conditions are governed by applicable laws and regulations. Any dispute that cannot be resolved through negotiation between both parties will be referred to a mutually agreed arbitration body or a court of competent jurisdiction. The final decision made by that body shall be binding on both parties.