Privacy Policy 964jg —
Personal Data Protection for Malaysian Players

Welcome to the 964jg Privacy Policy. This document outlines our commitment to protecting your personal data as a user of the 964jg digital entertainment platform. Your privacy is not merely a legal obligation for us — it is the foundation of trust we have built with our Malaysian player community from day one.

This Privacy Policy applies to all individuals who access or use the 964jg platform through the official website, mobile app for Android and iOS, or any other 964jg service channel. By registering an account or continuing to use the platform, you consent to the collection and use of your personal data as described in this document.

964jg operates in full compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and applicable international data protection standards. We take every aspect of protecting your personal information seriously and continually strive to maintain or improve the security standards we uphold.

964jg collects various types of personal information necessary to provide a complete, secure platform service that meets applicable regulatory requirements. This data is collected directly from you during registration and platform use, or automatically through tracking technologies employed within the platform.

We do not collect information beyond what is necessary to operate the platform. Any request for additional information will be accompanied by a clear explanation of its purpose. You have the right to decline providing non-mandatory information, though this may affect our ability to deliver the full range of services to you.

The personal data we collect is used exclusively for legitimate, clearly stated purposes. 964jg never uses your data for purposes unrelated to platform operations or compliance with applicable legal requirements.

The primary purposes for which your personal data is used are as follows:

• Account management: Registering and managing your user account, including secure login processes and two-factor identity verification.
• Transaction processing: Processing all deposits and withdrawals accurately and securely, while maintaining complete transaction records for audit purposes.
• KYC and AML compliance: Conducting Know Your Customer procedures and complying with applicable Anti-Money Laundering Act requirements to prevent illegal activity on the platform.
• Customer support: Responding to your inquiries, complaints, and technical support requests effectively and in a timely manner.
• Platform security: Detecting and preventing fraudulent activity, unauthorized access, and platform abuse.
• Service improvement: Analyzing usage patterns to improve the user experience, add new features, and optimize platform performance.
• Marketing communications: Sending information about promotions, bonuses, and special offers — only if you have given your consent to receive such communications.

964jg uses enterprise-grade data storage infrastructure with multiple layers of security to protect your personal information from unauthorized access, disclosure, modification, or destruction. All data is stored on servers managed by certified infrastructure providers with internationally recognized security certifications.

Key technical and organizational measures we implement to protect your data:

• Encryption of data in transit: All data transmitted between your device and the 964jg servers is protected by 256-bit SSL/TLS encryption — the same standard used by major financial institutions in Malaysia.
• Encryption of data at rest: Sensitive data including financial information and identity documents is stored in encrypted form using industry-recognized encryption algorithms.
• Internal access controls: Access to user personal data within 964jg's internal systems is restricted to staff who require it to carry out their duties only, with all access recorded and audited on a regular basis.
• Continuous monitoring: An automated security monitoring system operates 24/7 to detect any unusual activity or intrusion attempts against our infrastructure.
• Data backup: Periodic data backups are performed automatically to ensure rapid data recovery in the event of any technical emergency.

Data retention period: 964jg retains your personal data for as long as your account is active and for any additional period required to comply with legal obligations, resolve disputes, and enforce our agreements. Data that is no longer needed will be securely deleted in accordance with established procedures.

964jg does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute commitment, and there are no exceptions to this fundamental principle.

However, there are limited situations where we share your personal data with selected third parties, and this is done solely to enable us to provide services to you:

• Payment providers: Minimum necessary transaction information is shared with banks and e-wallet providers to process your deposits and withdrawals.
• KYC service providers: Identity information is shared with trusted third-party identity verification services to carry out legally required checks.
• Game providers: Required game data is shared with licensed game providers to deliver a seamless gaming experience.
• Regulatory body: Information is shared with relevant authorities when required by law or a valid court order.

All third parties with whom we share data are bound by strict confidentiality and data protection agreements, and are only permitted to use that data for the purposes specified in those agreements.

The 964jg platform uses cookies and similar tracking technologies to enhance user experience, ensure account security, and analyze platform usage patterns. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance cookies: Gathering information on how users interact with our platform to help us identify and improve areas that need enhancement.
• Functional cookies: Saving user preferences such as language, time zone, and display settings to provide a more personalized experience.
• Analytics cookies: Used to understand aggregated, anonymized usage patterns for 964jg's internal platform analytics.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the 964jg platform and your overall gaming experience. Essential cookies cannot be disabled without impacting your ability to use the platform.

As a data subject, you have a range of rights regarding your personal data held by 964jg. We are committed to making it easy for you to exercise these rights without any undue obstacles:

To exercise any of the above rights, please contact our privacy team via in-platform live chat or email. We will process your request within 30 working days from the date of receipt of the complete request. In complex cases, this period may be extended with reasonable notice to you.

964jg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in data protection. The "Updated" date at the top of this page will always reflect the latest version of this document.

For amendments considered significant — particularly those affecting how we collect, use, or share your personal data — 964jg will notify you through one or more of the following methods:

• A clear pop-up notice when you log in to the 964jg platform for the first time after an amendment.
• Email notification to the address registered in your account.
• A prominent notification banner on the platform's main page.

Continued use of the 964jg platform after any Privacy Policy amendment is published constitutes your acceptance of the revised terms. If you do not agree with the amendments, you are required to stop using the platform and contact us to close your account if you wish to do so.

If you have any questions, concerns, or requests regarding how 964jg handles your personal data, or if you wish to exercise any of your privacy rights, please do not hesitate to contact us. We have a dedicated team that takes privacy-related matters seriously and handles them with the utmost discretion.

The 964jg privacy team can be reached via:

• Live Chat: The fastest method — available 24/7 directly within the 964jg platform.
• Privacy Email: [email protected] — for formal requests requiring written documentation.

We are committed to responding to every privacy inquiry seriously and within a reasonable timeframe. Unresolved complaints through our internal channels may be referred to the Malaysia Personal Data Protection Department or the relevant regulatory body at your discretion.